Patient-Centered Communication in Audiology
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How can audiologists enhance patient-centered communication, even during the
COVID-19 pandemic? This self-study is from the journal, Perspectives of the ASHA
Special Interest Groups, SIG 7: Auditory Rehabilitation and Its Instrumentation. It
features two articles focused on patient-centered strategies for effective communication,
from initial consultations to prioritizing follow-up care, during COVID-19. It also includes
the article that won the 2021 ASHA Journals Editor’s Award for Perspectives (for SIGs 6,
7, 8, and 9) by Davidson and Marrone.
The first article is, “How to Provide Accessible Hearing Health Information to
Promote Patient-Centered Care.” Kelly-Campbell and Manchaiah review the literature
within audiology on patient-provider communication. They focus on research studies of
communication during initial audiology consultation sessions. Through a summary of
themes in the literature, they categorize important research findings that provide insight
into communication between patients and their audiologists. Finally, they identify five key
strategies for effective patient-centered communication. Each strategy is then reviewed
in detail, with clinical examples and specific recommendations that can be immediately
implemented in practice.
The second article is, “A Clinically Valuable Interaction in the Midst of COVID-19
and Beyond: A Viewpoint on the Importance of Patient-Centered Outcomes in
Rehabilitative Audiology.” Davidson and Marrone discuss patient-centered
communication following hearing aid device fittings. They identify challenges facing
patients and audiologists related to follow-up hearing aid services as a result of the
COVID-19 pandemic. Based on a literature review and their own recent research, they
developed a decision-tree algorithm to help audiologists prioritize clinical activities
following hearing aid fittings, including remote formats for care. The algorithm was based
on use of a patient-centered outcome measure, the Measure of Audiologic Rehabilitation
Self-Efficacy. Patient-centered outcomes measurement is suggested as an engagement
strategy for continued communication with patients during the COVID-19 pandemic and
beyond.
Learning
Outcomes
You
will be able to:
- list patient-centered strategies for effective communication during initial
audiology consultations
- summarize patient-centered behaviors and clinical tools/measures that can
improve communication during clinical encounters during COVID-19 and
beyond
Assessment
Type
Self-assessment—Think
about what you learned and report on the Completion Form how you will use your
new knowledge.
Articles
in This Course
- How to Provide Accessible Hearing Health Information to Promote Patient-Centered
Care by Rebecca Kelly-Campbell and Vinaya Manchaiah, published in SIG 7, Volume 5, Issue 1,
February 21, 2020
- A Clinically Valuable Interaction in the Midst of COVID-19 and Beyond: A Viewpoint on
the Importance of Patient-Centered Outcomes in Rehabilitative Audiology by Alyssa
Davidson and Nicole Marrone, published in SIG 7, Volume 5, Issue 4,
August 17, 2020
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